Terms & Policies

1. Introduction

PixelStructurePro (“we,” “our,” or “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our web design services.

2. Data Controller

The data controller responsible for your personal data is:
PixelStructurePro
Calle Colon de Larreategui 20, 48001 Bilbao, Spain
Email: [email protected]
Phone: +34 652 74 09 31

3. Information We Collect

We may collect the following categories of personal data:

• Identity Data: Name, email address, phone number, and company name submitted through our contact form.
• Technical Data: IP address, browser type and version, operating system, device type, and pages visited.
• Usage Data: Information about how you interact with our website, including referral sources and navigation patterns.
• Marketing Data: Your preferences for receiving marketing communications from us.

4. Legal Basis for Processing (GDPR Art. 6)

We process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific purposes (e.g., marketing communications).
• Contract Performance: Where processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services and website functionality.
• Legal Obligation: Where processing is necessary to comply with a legal obligation under EU or Spanish law.

5. How We Use Your Data

• To respond to your inquiries and provide requested services.
• To manage your project, communicate about deliverables, and process payments.
• To improve our website, services, and user experience.
• To send marketing communications (only with your explicit consent).
• To comply with legal and regulatory obligations.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for up to 24 months. Project-related data is retained for up to 5 years after the conclusion of the project, as required for accounting and legal compliance under Spanish law.

7. Your Rights Under GDPR

Under the General Data Protection Regulation (EU) 2016/679, you have the following rights:

• Right of Access (Art. 15): Request a copy of the personal data we hold about you.
• Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
• Right to Erasure (Art. 17): Request deletion of your personal data.
• Right to Restriction (Art. 18): Request limitation of processing of your data.
• Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format.
• Right to Object (Art. 21): Object to processing of your personal data based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Data Transfers

We do not transfer your personal data outside the European Economic Area (EEA) unless adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

10. Supervisory Authority

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.

11. Contact

For questions about this Privacy Policy, contact:
PixelStructurePro
Calle Colon de Larreategui 20, 48001 Bilbao, Spain
Email: [email protected]
Phone: +34 652 74 09 31

1. Agreement to Terms

By engaging the services of PixelStructurePro (“we,” “our,” or “us”), located at Calle Colon de Larreategui 20, 48001 Bilbao, Spain, you (“Client”) agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Scope of Services

PixelStructurePro provides web design, UI/UX design, landing page architecture, e-commerce design, and related digital services. The specific scope, deliverables, timeline, and pricing for each project are defined in a separate written proposal or agreement between PixelStructurePro and the Client.

3. Project Proposals & Pricing

All proposals issued by PixelStructurePro are valid for 30 days from the date of issue. Prices quoted are in Euros (EUR) and are exclusive of applicable taxes unless otherwise stated. Additional work outside the agreed scope will be quoted separately and requires Client approval before commencement.

4. Payment Terms

• 50% of the total project fee is due upon project initiation as a non-refundable deposit.
• The remaining 50% is due upon project completion and before final file delivery.
• For maintenance or retainer services, monthly payments are due in advance on the 1st of each month.
• Payments not received within 14 days of the due date will incur a late fee of 1.5% per month on the outstanding balance.

5. Project Timeline & Delays

Project timelines are estimates provided in good faith. PixelStructurePro will make reasonable efforts to meet agreed deadlines. Delays caused by the Client (including delayed feedback, content provision, or approval) may result in adjusted timelines. PixelStructurePro is not liable for delays resulting from force majeure events.

6. Intellectual Property

Upon receipt of full payment, PixelStructurePro grants the Client full ownership of all final deliverables, including design files, source code, and assets created specifically for the project. PixelStructurePro retains the right to display work in portfolios and case studies unless otherwise agreed in writing.

7. Revision Policy

Each project includes up to two (2) rounds of revisions as defined in the project proposal. Additional revision rounds beyond this allowance will be billed at €120 per round. Revisions must be submitted in a single consolidated document or message per round.

8. Limitation of Liability

To the maximum extent permitted by applicable law, PixelStructurePro shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Our total liability shall not exceed the total fees paid by the Client for the specific project giving rise to the claim.

9. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the project. Neither party shall disclose such information to third parties without prior written consent, except as required by law.

10. Termination

Either party may terminate the agreement with 14 days’ written notice. Upon termination, the Client is responsible for payment of all work completed up to the termination date. The non-refundable deposit shall not be returned.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of Spain. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Bilbao, Bizkaia, Spain.

12. Contact

For questions about these Terms of Service, contact:
PixelStructurePro
Calle Colon de Larreategui 20, 48001 Bilbao, Spain
Email: [email protected]
Phone: +34 652 74 09 31

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember your preferences, and provide analytical data about how visitors use the site.

2. How We Use Cookies

PixelStructurePro uses cookies to:

• Ensure our website functions correctly and securely.
• Remember your cookie consent preferences.
• Analyze website traffic and usage patterns to improve our services.
• Provide a personalized experience on subsequent visits.

3. Types of Cookies We Use

• Strictly Necessary Cookies: Required for the website to function. These cannot be disabled. They include session cookies and security cookies.
• Functional Cookies: Remember your preferences and settings (e.g., cookie consent status) to provide a personalized experience.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use these to improve site performance and content.

4. Third-Party Cookies

We may use third-party services that set cookies on your device, including:

• Google Analytics: For website analytics and performance monitoring. Google’s privacy policy: policies.google.com/privacy
• Google Maps: Embedded maps on our contact page may set cookies. Google’s privacy policy applies.

5. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually.
• Block third-party cookies.
• Block cookies from specific sites.
• Block all cookies.
• Delete all cookies when you close your browser.

Note: Blocking or deleting cookies may affect the functionality of our website.

6. Cookie Consent

When you first visit our website, you will be presented with a cookie consent banner. You can choose to accept or decline non-essential cookies. Your consent preference is stored in your browser’s local storage and will be remembered for future visits. You may change your preferences at any time by clearing your browser’s local storage.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. The “Last Updated” date at the top indicates when this policy was last revised.

8. Contact

For questions about this Cookie Policy, contact:
PixelStructurePro
Calle Colon de Larreategui 20, 48001 Bilbao, Spain
Email: [email protected]
Phone: +34 652 74 09 31

1. Overview

At PixelStructurePro, we are committed to delivering high-quality web design services. This Refund & Reimbursement Policy outlines the conditions under which refunds may be issued for services rendered by PixelStructurePro, located at Calle Colon de Larreategui 20, 48001 Bilbao, Spain.

2. Deposit Policy

The initial 50% project deposit paid upon project initiation is non-refundable. This deposit covers project planning, resource allocation, design discovery, and initial development work undertaken upon project commencement.

3. Refund Eligibility

Refunds for completed work may be considered under the following circumstances:

• Failure to Deliver: If PixelStructurePro fails to deliver the agreed-upon deliverables as defined in the project proposal and no reasonable remedy can be provided within 30 days, the Client may request a refund for the undelivered portion of the work.
• Material Defects: If delivered work contains material defects that cannot be resolved through the agreed revision process and the Client notifies PixelStructurePro within 14 days of delivery.
• Cancellation Before Work Begins: If the Client cancels the project before any work has commenced (within 48 hours of the initial deposit), a partial refund of the deposit minus an administrative fee of €150 may be issued.

4. Non-Refundable Items

The following are non-refundable:

• The initial 50% project deposit (unless cancellation occurs before work begins as described above).
• Third-party costs incurred on behalf of the Client (domain registrations, hosting fees, stock image licenses, premium plugins, or other purchased assets).
• Work completed and approved by the Client during the project lifecycle.
• Maintenance or retainer fees for months in which services were rendered.
• Services rendered under a signed project agreement where the Client changed project scope or requirements after work commenced.

5. Refund Request Process

To request a refund, the Client must:

• Submit a written refund request to [email protected] within 14 days of the relevant delivery or invoice date.
• Clearly describe the reason for the refund request and provide supporting evidence (e.g., screenshots of defects, correspondence records).
• Allow PixelStructurePro up to 14 business days to review the request and respond with a resolution.

6. Refund Processing

If a refund is approved, it will be processed within 30 days of approval. Refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

7. Dispute Resolution

In the event of a dispute regarding refunds, both parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, the dispute shall be submitted to mediation before the Courts of Bilbao, Bizkaia, Spain, in accordance with Spanish law.

8. Consumer Rights

Nothing in this policy affects your statutory rights as a consumer under applicable Spanish and EU consumer protection legislation, including the right to withdrawal for distance contracts as defined in EU Directive 2011/83/EU.

9. Contact

For questions about this Refund & Reimbursement Policy, contact:
PixelStructurePro
Calle Colon de Larreategui 20, 48001 Bilbao, Spain
Email: [email protected]
Phone: +34 652 74 09 31